MODERATION
  
This feature allows the Moderator to "Approve”, or "Delete" a users post before it is shown  to the public.

It allows and ensures basic professional business and under normal circumstance moderation will be completed with 24 hours of receipt.

All incoming feedback is first sent  to the moderator and placed on hold.

Hold: When a user leaves feedback, the message is automatically put on hold until the moderator approves of the post. No one will be able to view the post while it is put on hold.

Approve: Only the moderator will be able to approve a feedback received. When the post is approved, it will be made viewable to the public.

Delete: If the moderator chooses this option, the post will be deleted and an e-mail will be sent to the poster of the message, informing them that their post was not approved. The moderator will be able to give their reason for not approving the post in the e-mail and his/her judgement is final.

MMOL will automatically not post feedback if they match the criteria for feedback abuse outlined in the section below.

Feedback Abuse

MMOL’s moderator, is under the impression the disputed feedback is slanderous, libellous, defamatory or otherwise illegal. Claims of defamation submitted from a solicitor will result in feedback comment removal.

The feedback comment contains profane, vulgar, obscene, or racist language or adult material. Inflammatory language, such as "fraud, liar, cheater, scam artist, con man" etc…

The feedback comment contains personal identifying information about another member, including real name, address, phone number, or email address.

The feedback makes reference to the MMOL organisation.

The feedback comment contains links or scripts.

Feedback left by a person is incomprehensible.

Feedback left by a member who provided MMOL with false contact information and could not be contacted. In general, the transaction period is considered to be 5 working days from the feedback date.

Feedback left by a member who on further investigation did not enter into a financial contract with the business the feedback was intended.